VivaPe – Privacy Policy
1. Introduction
Welcome to VivaPe. Your privacy matters to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or interact with our website, mobile app, or services, such as digital product purchases, mobile top-ups, eSIM bundles, and bill utilities.
By using VivaPe, you consent to the practices described here. For more information, visit our Terms and Conditions page.
2. Information We Collect
- Provided by You – This includes:
– Name, email address, phone number
– Account login credentials
– Transaction details (e.g., top-up amounts, recipient info)
– Billing and support correspondence - Automatically Collected – We gather:
– IP address
– Device data (type, OS, browser)
– Usage analytics and cookies for performance and UX improvements - Third-Party Sharing for Service Delivery – We share necessary personal information with:
– Mobile operators and eSIM providers to conduct your top-ups
– Payment processors and infrastructure partners
These are used only to fulfill your requests and not for marketing purposes.
3. How We Use Your Information
Your data is utilized to:
– Provide and manage your VivaPe account and services
– Process and complete your transactions
– Enhance our platform and tailor user experience
– Prevent fraud and ensure compliance
– Communicate important service announcements
4. Cookies & Tracking
We use cookies and similar technologies to:
– Analyze site usage and performance
– Improve user experience
– Maintain secure sessions
Your continued usage implies consent to these cookies.
5. Data Security
We implement industry-standard measures to secure your personal data in transit and at rest, including encryption and secure infrastructure. However, please note that no digital transmission is 100% secure.
6. Data Sharing and Disclosure
Service Providers: We never sell data. Third parties may receive personal data only as necessary for providing services (like payment or operator partners), under strict confidentiality agreements.
Legal Requirements: We may disclose information when legally required or to protect our rights.
7. Data Retention
We retain personal data only as long as necessary for:
– Service provision or fulfilling legal, tax, or regulatory obligations
– Enhancing internal analytics and compliance efforts
8. Your Privacy Rights
Depending on your jurisdiction (including GDPR in the EU), you may have rights to:
– Access your information
– Correct or update your data
– Request deletion
– Object to certain processing activities
To exercise these, contact us at [email protected].
9. Changes to this Policy
We may update this Privacy Policy occasionally to reflect changes in services or legal obligations. We encourage you to review this page regularly. Continued use after changes indicates acceptance of the updated terms.
10. How to Contact Us
Have questions about your privacy or this policy? Reach out:
Email: [email protected]
Mailing Address:
VivaPe
90 New Town Row
Birmingham, B64HZ
United Kingdom
We are committed to assisting you with privacy inquiries or concerns.
